I can receive mail, but I cannot send e-mail
If you do not have an internal mail server and connecting via ADSL:
» The Wahm mail server handles your incomming e-mail. If you can receive mail, our system is in order.
» If you cannot send out e-mail, your ADSL line is most probably down. You can follow the following checks before attempting to phone Telkom:
1. Switch your ADSL modem/router off.
2. Unplug the power cord and leave it unplugged for at least 5 minutes.
3. Plug it back in and let it restart for at least 5 minutes.
4.Open your browser (Internet Explorer) and try to open a website (www.wahm.co.za). Your ADSL line is functioning if the site opens. If the sites does not open, make a cup of coffee and phone Telkom on 0800375375 or your ADSL ISP to confirm a connection between you and the Telkom server.
I am getting an authorisation failure notice when I send and receive
1. It happens that a password corrupts. If this is the case, please contact Wahm Support at support@wahm.co.za. Your password will then be reset. 3. If you are connecting via iBurst or 3G: This error sometimes occurs because of a weak signal. Try to reconnect or move location to obtain a stronger signal.